Recently I spent a little time in the hospital and, per usual, I was thinking about training and/or the gym most of the time. Although both gyms/training facilities and hospitals are both places for people to “get better”, they tend to be polar opposites in terms of square footage, size of the staff and in the mass quantity of brand new clientele walking in and out the door literally every single day.
So what’s the point? Well, it made me think about how easy staying organized and on top of your shit in any small business it can be. I felt like of my 5 days at the hospital, although repetitive in nature, I dealt with new faces and more of the same questions that I had answered already. Sometimes I had to correct them or answer questions with, respectfully of course, “I have no idea. I thought that was your job. Do you want to look at my manifesto of paperwork and see if the answer is in there? Cuz I ain’t a doctor.”
Don’t get me wrong. The staff was quite nice and often generous. They did the best they could. They helped me get better in a relatively short amount of time. I believe they did a fine job. What more could I ask for? Nothing really. The fact is they have a ton to handle and I was just one of a million things. To that end, if you are a coach or manager or whoever, chances are you don’t have quite as much to deal with as a busy hospital staff does. Am I right? So, what I recommend to you is to make sure you give your members/clients your attention during and far beyond that 1 hour a day or couple of hours a week. It will not go unnoticed. As a team in any business be aware of what is going on, who is doing what and communicate with your teammates as well as those you are doing business with. They will certainly appreciate knowing that you know what you’re doing and not having to go through the same questions, etc. every time they interact with your business.
– Mike Baltren